Privacy PolicyThis Privacy Policy was updated on: July 16, 2025
This Privacy Policy explains our role, the types of personal data we collect about you when you interact with us, how we use that data, who we share it with, and how long we keep it for. It also explains how we keep your data secure and how you can exercise your lawful rights in respect of the processing of your data.
We may update this Privacy Policy from time to time, and we will notify you about any material changes to the policy on our website, and by email where we can. You should check this page periodically to keep up to date.
Who we are and how to contact us
Marquee TV is a streaming service provided by Marquee Arts Limited who is the Data Controller. We are responsible for the lawful processing of your personal data, and you can contact us at:
Email address: support@marquee.tv
Telephone: 020 4571 3462
Our registered address is:
10 Orange Street
Haymarket
London
WC2H 7DQ
United Kingdom
If you contact us, we will ask for enough information to be able to identify you, verify and manage your request.
What personal data we collect and how we use it
| When you: | We collect: | For the purpose: |
|---|---|---|
| visit our website or use our app | location, device and browsing data, including the use of cookies | To understand which content you are interested in to decide which content to make available. To understand how you use our website and app to improve them. To send you direct marketing about relevant content. To serve targeted advertising. |
| submit your email address to create a user account | email address, name | To create your account and to send you direct marketing about our service, offers and content. |
| subscribe to our service or purchase a gift subscription | billing address, payment details | To administrate your subscription and take payment. |
| watch our content | viewing data | To understand which content you are watching to decide which content to make available and which content to promote to you. |
| contact customer support | telephone number, email address, name | To identify you and to carry out your request. |
Please view our separate Cookie Policy for details about how we use cookies.
Who we share your personal data with
We share your personal data with Data Processors who help us provide the service. We only disclose personal data to them under our written instructions in a data processing contract that limits their use of the data to the specific purpose and use adequate security measures. From time to time, we review and change our data processors:
| Current Data Processors: | Data disclosed: | For the purpose: |
|---|---|---|
| Avalara Europe Ltd. Recurly Inc. Stripe Payments Europe Ltd. | name, billing address, payment card details. | administrate subscriptions, calculate local taxes, and take payments. |
| Blueshift Labs Inc. Saasy People Ltd. Zendesk Inc. | name, email address, telephone number. | customer relationship management, customer support, and email marketing. |
We process data in more than one territory. For citizens of the UK or European Economic Area (EEA), we safeguard the cross-border transfer of your data to 'third countries' that have no adequate agreement using the lawful methods 'Standard Contractual Clauses' or 'Binding Corporate Rules', otherwise we will rely on your explicit consent.
In the event our business is sold, transferred, or merged with another entity, under our legitimate interest we may disclose or transfer your personal data to the prospective or new owner, or affiliated parties, as part of that transaction. Such disclosures will take place only where necessary for the purposes of evaluating or completing the transaction. Where a business transfer completes, the new owner will become the Data Controller.
We do not sell your data or transfer it to any other parties.
How we keep your data secure
We take all reasonable measures to keep your data secure using both best-practise technical and organisational measures including the encryption of data, secure transmission and processing of card payment data in compliance with the PCI DSS card payment standard. However, no method of transmission over the internet or electronic processing is completely secure. You are responsible for keeping your own device and internet connection secure and for using a strong password.
How long we keep your data
We do not keep data for longer than is necessary. We will keep your account profile data for up to four years after your last subscription expires to make it easy for you to re-start a subscription and to send you direct marketing about our content and offers. We will not continue to process your data beyond our legitimate interest or after you withdraw your consent.
What lawful bases do we use
We use the following lawful bases for processing your data.
| Lawful basis: | Where: | Example purposes: |
|---|---|---|
| Contractual obligation | to comply with our contractual obligations. | When you subscribe to our service, we can process your data to manage your subscription and take payment. |
| Legal compliance | where the law requires us to. | We can share data of people we believe are involved in fraud or criminal activity. |
| Legitimate interest | to pursue our legitimate interests in a way which is reasonably expected as part of running our business, and which doesn't materially impact your rights, freedom or interests. | We can use your subscription, browsing and viewing data to improve our service, plan content and target advertising. We can use your data for direct marketing and where required, additionally we will gain your consent to send the marketing to you by electronic methods. |
| Consent | where we choose to rely on consent, or where we are required by law to gain your consent. | To place certain cookies on your device. To send you marketing by email. When you submit your email address, we do not require explicit consent when at the same time, we inform you about the intention to send marketing by email and you did not opt-out. This is called 'soft opt in'. |
Availability of our service and the applicable legislation
We comply with UK data protection and privacy legislation. Our service is made available in English language in multiple countries, and we comply additionally with local data privacy legislation in your country where required to do so.
Our service is available for those aged 18 and over. You must not use our service or interact with us if you are under this age.
Exercising your rights or making a complaint in the UK
Under the UK data protection legislation, we must inform you of your rights in respect of your personal data. You have the right to request:
- access to the personal data we hold about you, free of charge in most cases.
- correction of your personal data when incorrect, out of date, or incomplete.
- deletion of data we hold about you when you object to processing, where there is no other overriding lawful basis.
- objection to, or temporary restriction of the use of your data in specific circumstances, where there is no other overriding lawful basis.
- withdrawal of your consent, where this is relied upon as the lawful basis for processing.
Our obligation is to carry out your request within a reasonable timeframe, usually within one month of your request. We will inform you when in some circumstances reasonably it may take us longer.
The regulator for our processing of personal data is the UK Information Commissioner's Office (ICO) and we are registered with them with the registration reference: ZA763535. You can find out more about the data protection and privacy legislation and your rights on their website.
In the event we have not met our obligations, or you are unsatisfied with the outcome, you are able to make a complaint to the regulator. You should always contact us in the first instance to exercise your lawful rights and we will do our best to carry this out efficiently.
You can find out how to complain to the ICO here: https://ico.org.uk/make-a-complaint/data-protection-complaints/